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Lankeleisi FAQs

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1. What is Lankeleisi?

Lankeleisi is a premium electric bike brand known for its high-performance e-bikes designed for adventure, urban commuting, and off-road riding. With cutting-edge technology, powerful motors, and durable frames, Lankeleisi e-bikes offer an exceptional riding experience.

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2. Is Cypress part of Lankeleisi?

Yes. Cypress is a sub-brand of Lankeleisi that is exclusively assembled and produced in Canada. Cypress e-bikes are tailored for North American riders, ensuring high-quality craftsmanship and compliance with Canadian regulations.

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3. Where can I buy Lankeleisi e-bikes?

You can purchase Lankeleisi e-bikes through:

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4. Do Lankeleisi e-bikes come with a warranty?

Yes. Lankeleisi offers a limited warranty that covers manufacturing defects for the frame, motor, and battery. Warranty terms may vary by model, so please refer to our warranty policy for detailed coverage.

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5. How long does shipping take?

Orders within Canada typically ship within 2–7 business days. Shipping times may vary based on your location and order volume. You will receive a tracking number once your order has been dispatched.

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6. What should I do if my bike arrives damaged?

If your e-bike arrives with any damage, please contact our support team immediately with photos and your order details. We will work to resolve the issue as quickly as possible.

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7. Can I return my Lankeleisi e-bike?

Yes. We accept returns under our return and refund policy. The bike must be in unused condition, and the return must be initiated within the specified return window. Return shipping fees may apply.

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8. How do I maintain my Lankeleisi e-bike?

To keep your e-bike in top condition:

  • Regularly check tire pressure, brakes, and chain lubrication.

  • Store the bike in a dry, cool place.

  • Charge the battery using the provided charger and avoid overcharging.

  • Perform routine inspections, especially before long rides.

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9. What is the maximum range of a Lankeleisi e-bike?

The range depends on the model and riding conditions. For example:

  • Lankeleisi MG740: Up to 120km per charge

  • Lankeleisi X3000 MAX: Up to 100km per charge
    Battery life varies based on factors like terrain, rider weight, and pedal assist usage.

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10. Do I need a license to ride a Lankeleisi e-bike in Canada?

In most parts of Canada, e-bikes with a motor power under 500W and a speed limit of 32 km/h do not require a license. However, regulations may vary by province, so check your local laws before riding.

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11. How can I contact Lankeleisi customer support?

For any inquiries, you can reach us via:

  • Email

  • Live Chat

  • Social Media

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